In an apology published on Thursday, CEO Patrick Spence said the firm would continue to offer security updates to legacy purchases, as well as finding a way for old and new equipment to work together. But an email to their customers that same day went further, stating that "if modern products remain connected to legacy products after May, they will also not receive software updates and new features". There is no compelled brick coming.
Sonos justified the decision by saying that these products do not have enough memory or processor power to support future innovations.
Firstly, you can be sure that in May, when we end new software updates for our old products, they will continue to work as they do today.
Several Sonos customers reacted angrily to the company's announcement, complaining that they've invested hundreds of dollars on their Sonos speaker setup in their homes over the years, and the company's decision leaves them no choice but to either split their system apart, let their old speakers die or shell out more money to trade-in their older devices for newer speakers.
Understandably, the backlash was pretty clear, happening on the Sonos community forum in numerous comments, as well as across social media, too.
"Customers with both legacy and modern products have time to decide what option is best for them", Sonos said in a FAQ section. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away.
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Owners who've methods that come with each older and more moderen Sonos speakers will need to be arrange two speaker teams to permit the right kind updates to return thru. According to The Verge, Sonos will introduce in May a method to isolate older products, so that the newer devices in an owner's Sonos group will continue to receive updates normally. Once a unmarried speaker in a machine can now not obtain new device it prevents the remainder of the machine from receiving updates.
Said that Sonos have It has encouraged its customers to give up their older hardware, announcing a program in October 2019 that grants a 30 percent discount on new Sonos components, provided they give up their older components for electronic cycling.
'We heard you. We did not get this right from the start, ' Spence stated in a blog post on the Sonos website.
Without updates, these devices will eventually stop working. Sonos stated this was because all devices work together and there would be conflicts if devices were using different versions of the software. "While heritage Sonos products will not acquire new software featureswe guarantee to keep them updated with bug fixes and security patches for as long as you can". We are in the process of finalizing details about this plan and will share more in the coming weeks. If we come across something fundamental in the experience that can not be resolved, we will work to offer an alternative solution and inform you of the changes you will see in your experience.
In the statement, Spence said that the company will work harder to earn back the trust and loyalty of their customers.