Changes you'll see in the app will include an option for a four digit PIN that helps drivers and riders verify each other, the national rollout of the ability to report non-safety issues during a ride and text-to-911 support within the app for both riders and drivers, as riders make up almost half the accused parties on serious sexual assault categories.
The company also said that reports of assaults on passengers overlooked the risks for drivers. They will all be right, ' tweeted Chief Executive Officer Dara Khosrowshahi. It is part of the company's effort to be more transparent after years of criticism over its safety record.
Uber noted that the vast majority - 99.9% - of its rides had no reported safety issues. The companies have been criticized over background check processes and responses to sexual assaults during rides. "One of the problems with both of these companies is that they have hidden and have tried to hide the number of sexual assaults that occur in their vehicles", he said.
It also detailed 10 fatal physical assaults in 2017 and nine in 2018 - eight victims were riders, seven were drivers using Uber's app, and four were third parties such as bystanders.
Uber has a unit devoted to handling the most sensitive safety reports, but a September Washington Post investigation found that investigators are are instructed to keep the company's interests foremost, including through restrictions on their ability to report apparent felonies to police and a ban at the time on sharing information with competitor Lyft about possibly unsafe drivers. It plans to release its safety report every two years going forward. While Uber said that reports of sexual assaults declined by 16% in 2018 as compared to the year prior, that could increase again if victims know that the company is taking the issue seriously and feel more comfortable reporting.
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Minutes later, her husband responded: "Your boss apparently thought so". "You're not a psychiatrist and he's not, respectfully". Abby Huntsman said, "I don't like talking about it at this table or reading about it on Twitter ".
The ride-sharing service also provided statistics on fatal crashes, saying that there were a total of 107 people killed in 97 crashes in 2017 and 2018.
The data that was collected came from reports that were made directly to Uber through its app, website, and hotline; made by third parties; covered in the media; shared on social media; and/or filed with police.
In 2017, 2,936 instances of sexual assault across Uber's five major categories were reported, with 3,045 instances being reported in 2018.
Sexual assault in the report is defined broadly into categories including non-consensual kissing of a non-sexual body part, attempted non-consensual sexual penetration, non-consensual touching of a sexual body part, non-consensual kissing of a sexual body part and non-consensual sexual penetration. The restrictions meant that some drivers who were banned from Uber or Lyft for violations like poor driving or even assaults on passengers could, with impunity, simply register as a driver for the other company.
An Uber spokeswoman on Thursday said the firm's screening process was robust and rigorous, and was more reliable than the sometimes incomplete database for fingerprints.
The companies have made it more hard for people to impersonate drivers, tightened controls to detect convicted criminals and added a button to report a problem while driving - steps that a lawyer for 34 women who have filed suit against Lyft views as insufficient.