In 2018, the team found that Google Assistant only answered 86-percent of questions correctly, Siri answered 97-percent, and Alexa answered a mere 61-percent. Siri was next, answering 83% correctly and only misunderstanding two questions. "Both Siri and Google Assistant, which are baked into the OS of the phone, far outperformed Alexa in the Command section", the findings showed. In terms of understanding the questions, Google Assistant, Siri, and Alexa performed similarly at 100-percent, 99.8-percent, and 99.9-percent, respectively.
During their research, Google Assistant understood every single query they asked and answered correctly 92.9 per cent of the time.
However, "worried parents and news outlets alike have fretted about how the personification of digital assistants affects our politeness, yet we have found little reason to worry about adults becoming ruder as a result of ordering around Siri or Alexa". Each assistant has its own unique capabilities, which aren't necessarily represented in these categories.
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Google Assistant was the top performer in four of the five categories. Alexa lives on a third-party app, which, despite being able to send voice messages and call other Alexa devices, can not send text messages, emails, or initiate a phone call. This was also the worst category for Alexa, which only answered 69 percent of these correctly.
Loop said that the biggest gap in the scores happened with commerce-related queries (e.g., "order more paper towels"). But they added that their questions in the commerce category were crafted with that fact in mind.
Loup said it deliberately separated smartphone-based assistants from smart speakers because of the differences in their usage: they are used in different environments, and their output varies depending on the device where they are installed. Lastly, Alexa only misunderstood one. Instead, they asked 274 people, and after conducting the survey and observing those participants, they got to know that artificially-intelligent digital assistants are not making adult humans ruder to other humans.