When they stopped outside the building, the cops vehicle also pulled up alongside them, the police officers got out with their weapons and forcefully opened the door on Ames' side and pulled him out.
The doll was recovered and was returned to the store, the police report states.
The police officers had violated protocol since they were required to wear body cams but neither of the officers were wearing any.
The Phoenix mayor also said that they would be hosting a community meeting with Police Chief Jeri Williams to answer citizen concerns about how the police department handled the incident.
"As soon as I was aware of the video, I began an immediate internal investigation", Chief Williams said.
Dravon Ames and Iesha Harper are suing Phoenix Police for $10 million. I apologise to the family, I apologise to the community, ' she said, adding that it was being investigated.
She said that the city was speeding up the implementation of body-worn cameras.
A police patrol unit followed the couple's auto, and once the family pulled into their babysitter's apartment complex, an officer approached the vehicle with his gun drawn and yanked open the front door, the claim said.
The parents said they had no idea about the stolen toy and the store manager declined to prosecute, so no shoplifting charges have been laid.
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Phoenix mayor, Kate Gallego, meanwhile issued an apology for the police actions, branding them "completely inappropriate and clearly unprofessional", and noting that she found the videos to be "beyond upsetting".
Police say they want to conduct a thorough investigation.
A police officer approached the front driver's side door, holding a gun, opened the door and said "I'm going to put a cap in your ass", the family alleges in their notice of claim.
In the 12-minute blurred-out video posted on the department's Facebook page, one officer can be seen handcuffing Ames, first on the ground and then against a police vehicle.
Police, in a Facebook post on Saturday, also said there were other stolen items in the vehicle during the encounter besides the doll. According to the report, Meyer "never mentions that a fellow officer held the mother and two young daughters at gunpoint". The officer prompts and threatens Harper to put her hands up, despite her own protest that she is carrying a child in her arms, and cannot do so. She had three outstanding misdemeanor warrants and was booked, police said.
'I'm sorry that this incident happened.
While Ames and Harper were not arrested, they were taken to the police station and were detained for quite a while.
Ames also claims that he was thrown against their auto. But Ames was given a traffic citation for driving on a suspended license. He had a gun drawn,"Ames told CNN". The police department has not named any of the officers involved.
Team ROC is not only providing legal support in the form of hiring high-powered attorney, Alex Spiro pro-bono, but are also calling for the termination of the policers officers involved in the incident.