"There are reports. that there are people buried alive, it is a critical time for immediate evacuation", he added, without giving details.
No Australians are thought to be have been killed or injured in the deadly Lombok quake.
"Last night, just after the natural disaster, communities in North Lombok were evacuated to higher ground because of the tsunami potential".
Following a 7.0-magnitude quake that struck Lombok, West Nusa Tenggara, on Sunday evening, national flag carrier Garuda Indonesia has announced a 50 percent discount on its cargo services for aid supplies to the island.
In July, over 680 people were trapped on a volcano on tourist island Lombok, after a deadly natural disaster hit the island nation.
"The police officers there were kind", he said, though the airport was chaotic with a lot of people.
Debris is seen at a shop in Denpasar on Indonesia´s resort island of Bali on August 6, 2018, after it was damaged in an quake that struck neighbouring Lombok.
He said thousands of houses and other buildings have been damaged and most of the deaths counted so far were caused by collapsing houses.
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"This is an uncertain time for the people of Lombok and Indonesia - as well as those travelling there", White says. Many buildings had been affected, debris is littering the streets and the power is out in many parts of the main city Mataram.
Officials said more than 2,000 people had been evacuated from the three Gili islands off the northwest coast of Lombok, where fears of another tsunami spread. It said a tsunami was detected in the Carik and Badas areas; it however lifted the warning much later.
However, a local search and rescue official said there had been at least one fatality on the Gilis and several injuries.
The Indonesia agency reported that the natural disaster struck at 6:46 p.m. western Indonesian time and initially said Sunday's quake did not generate a tsunami, but within minutes put out a warning that a possible tsunami had formed off the north coast of Lombok.
Singapore Law and Home Affairs Minister K. Shanmugam, who was on the 10th floor of a hotel in Mataram when the quake struck, said that his room shook violently and walls cracked.
Hotels and other buildings in both locations are not allowed to exceed the height of coconut trees.
In a second tweet, she wrote: "It was very scary and we are in Bali, I can't imagine how it must've felt to those closer to Lombok".
Indonesia is located in the Ring of Fire, an area in the basin of the Pacific Ocean, which is vulnerable to frequent earthquakes and volcanic eruptions.