The retail chain updated its website and Facebook page Thursday morning to say all stores nationwide were closing its lines due to safety concerns. The entire store's collection of toys, including popular licensed characters, were available at the event. The crowds have greatly exceeded our expectations and, per local authorities, US stores can not accept any additional Guests for this event and are limiting lines due to extreme crowds and safety concerns.
In the United States, parents reported having to wait up to five hours in lines, with some eventually missing out when a number of stores were forced to close.
The company said it is "working to address the situation" and "will reach out directly to our valued guests as soon as possible".
Attention parents, grandparents and caregivers: Build-A-Bear is about to get a lot less expensive, but only for one day.
Lines stretched outside Build-a-Bear stores with parents reporting waiting up to six hours to buy a plush toy, according to some social media reports.
There are several locations in the area including Woodfield Mall, Northbrook Court, Gurnee Mills, Oakbrook Center, Fox Valley Mall and Fashion Outlets in Rosemont.
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Here at home, one woman who was at Twelve Oaks Mall in Novi told FOX 2 she was told there was a 10-hour wait, and that the store began handing out $15 vouchers while turning away guests. These vouchers will be good through August 31.
The lineup outside the Build-A-Bear store in West Edmonton Mall, July 12, 2018.
Build-A-Bear workers said they weren't shutting the event down in Kennewick.
Both the pictures feature a look at the line inside and outside the mall for the Chicago suburbs' Build-A-Bear Workshop.
Some customers nationwide, however, did have a positive experience, noting that the Build-A-Bear staff was "attentive", "quick-moving", and "made their children very happy".
"We strongly encourage guests to consider delaying their trip to Build-A-Bear".