Joining them was Federico Cruz, a former volunteer firefighter in Guatemala who is talking to rescuers at the volcano site.
The horrific volcano, which killed dozens of people, caused many lava-related burns and many lung injuries from inhaling the volcanic dust.
"You have to be prepared, for the children", he said.
Many had very little time to evacuate. "She was unable to walk".
It is not clear how many bodies or body parts were removed from San Miguel Los Lotes on Wednesday.
The couple has been staying at a Mormon church in the nearby city of Escuintla and going to a morgue there to await news.
"The people ended up buried in almost 3 metres of lava", Ortiz said.
The family holed up in a house that heated up "like a boiler" inside, he said, then made their way onto the roof and then to the upper story of another, concrete home. And he directed his ire at President Jimmy Morales.
Residents thought they were safe.
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Rescuers poked metal rods into the ground, sending clouds of smoke pouring into the air in a sign of the super-hot temperatures still remaining below the surface, which firefighters said reached as high as 750 to 1,300 degrees Fahrenheit (400 to 700 degrees Celsius) in some places.
Guatemalan officials have confirmed 99 dead, with many more missing.
A firefighter holds a chicken rescued from the disaster zone near the Volcan de Fuego in Guatemala.
Later, they will take genetic material from the bones - the only option available - and compare it to blood drawn from people with missing relatives.
Still, locals said that since the village was first settled in the 1950s as housing for coffee pickers who worked on local plantations, such rivers of ash and rock had never flowed through Los Lotes. My children say they would rather be in the streets.
"The conditions are critical in the areas near Fuego volcano", said Eddy Sanchez, Director of the National Institute of Seismology, Volcanology, Meteorology and Hydrology, adding that initial eruption was the most violent explosion since 1974. Rescuers wearing hard hats, masks and goggles used shovels to dig through homes, unearthing at least one body burned beyond recognition.
"These people have lost everything - homes, livelihoods and tragically, loved ones". "It may be that this dog no longer has a family".
A church in New Hampshire is collecting donations to help the thousands of people left homeless from a destructive volcanic eruption in Guatemala.
"Animals have a different sort of resistance ... and different behaviour when it comes to finding refuge", Sanchez said.