That frequently shared experience - most recently shared by SZA - is why the beauty chain shut down for an hour Wednesday for an hour of diversity and inclusivity workshops for 16,000 employees across the country. This all coincides with Sephora's recent "manifesto", entiled "We Belong to Something Beautiful".
Sephora said it "will never stop building a community where diversity is expected, self-expression is honoured, all are welcomed, and you are included".
Sephora said the workshops would involve the 16,000 employees of its stores, distribution centers, call centers and U.S. corporate headquarters.
The beauty retailer said the training had been in development months before SZA's experience, which undermined the company's efforts to cast itself as a champion of diversity.
On April 30, SZA called out her local store over Twitter alleging that a staff member had called security to "make sure she wasn't stealing", with the muso dubbing the staff member "Sandy Sephora". Making matters even worse, SZA has previously publicly stated that she used to work as an employee at a Sephora shop before she became a Grammy-nominated singer.
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The one-day closure comes over a month after singer SZA said that she was racially profiled at one of the stores' California locations. "However, it does reinforce why belonging is now more important than ever".
On the morning of 6/5, every Sephora store, distribution center, and corporate office in the USA will close to host inclusion workshops for our employees.
Sephora is owned by Paris-based luxury giant LVMH, whose 70 brands range from Louis Vuitton, Hennessy and Givenchy to Celine, Dior and Guerlain.
Starbucks a year ago closed its 8,000 USA stores for an afternoon of nationwide race awareness training after two black men were arrested in a Philadelphia store in April.