According to Quest, AMCA first notified them on May 14 of potential unauthorized activity on the AMCA web payment page, and on May 31, they notified them that the data included information on about 11.9 million Quest patients.
"We are committed to keeping our patients, health care providers, and all relevant parties informed as we learn more", Quest said in the release.
Quest Diagnostics' laboratory test results were not provided to the vendor, AMCA, and were not compromised by the incident.
Quest told CBS it has stopped using AMCA and is alerting patients. Quest and Optum360 are working with forensic experts to investigate.
They attempted to notify AMCA and, having received no response, they contacted United States federal law enforcement.
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It's the second breach affecting Quest customers in three years.
In that time, credit card numbers, bank account information, medical information and other personal data of 11.9 million people was potentially exposed.
"Those impacted should consider adding a fraud alert to the credit reporting agencies and a credit freeze will provide additional protection to consumers". Second, Hart said, is to encrypt the data and secure the encryption keys so cybercriminals can't access the data and monetize it.
21 News reached out to all ten Quest Diagnostics, but could not get a comment from any of the Quest in the area.
"Business associates are by law (HIPAA Omnibus Rule) required to handle data with the same care as covered entities (HIPAA-speak for outsourcers) and these BA's are to undergo proper due diligence from the covered entity".