"She's a wild animal and there were proper barriers in place to keep our guests safe - not a wild animal's fault when barriers are crossed". The woman jumped a barrier at the Litchfield Park zoo and reached out to take a selfie when the big cat dug her claws into the visitor's hand.
The woman later characterized the incident as a "crazy accident" rather than an attack, but didn't admit to crossing the barrier, CBS noted.
In their statement, the zoo said the incident "is being fully investigated" and that they found "at no time was the animal out of its enclosure". "Still sending prayers to her and her family", the zoo posted on late Saturday evening.
Several people rushed over to help but it was a mother and son - Michele Flores and Adam Wilkerson - who pulled her to safety.
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Upon seeing the foreign object, the jaguar loosened its grip on the woman's arm, snagging only her orange sweatshirt.
Moments after the animal lashed out, the video shows the woman laying on the floor in considerable pain.
"My mom runs up and takes her water bottle and shoves it through the cage near where the jaguar is, and the jaguar goes to let go of the girl to take the water bottle, and the claw just catches this girl's sweater", Wilkerson told AZFamily.
The incident happened Saturday just before the zoo closed.
Officials have released the 911 call after a jaguar attacked a woman at the Wildlife World Zoo near Phoenix.
Gilleland later revealed that the woman was taken to a nearby hospital and following treatment, returned to the zoo to apologize.