Tesla continues to lead all other auto manufacturers in the Consumer Reports ranking of owner satisfaction.
The publication gets its reliability data in part from a survey it sends to members every spring - it considered responses from the owners of about 500,000 vehicles. These issues have managed to trickle down to the entry-level Model 3, and as such, Consumer Reports announced on Thursday that it was removing its recommendation to buy the Model 3.
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This new report confirms concerns raised by many analysts about the quality of Tesla models being compromised as the automaker feverishly boosted production a year ago to attain monthly production targets. In fact, social media complaints from Model 3 owners - which include battery malfunctions, computer-system failures, door handles that won't open, and body parts filling with snow and falling off - are often accompanied by comments such as "still love the vehicle". But that wasn't enough to secure the magazine's recommendation for the Model 3.
Of the 33 brands included in its 2018 survey, Tesla fell to 19th with a score of 66. That kind of love-hate relationship isn't uncommon for iconic vehicles with persistent quality issues, such as the Jeep Wrangler and Chevrolet Corvette, he said.