The FaceTime bug in question allows users to hear through the receiver's phone without them actually accepting the call.
Apple finally reached out to the Thompsons after nine days of silence and a public statement saying they were aware of the issue.
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Apple faced slamming after the slow action on the report, and along with the recent announcement, the company said they are "committed to improving the process" of reception and escalation of the reports.
Apple has credited the family of a 14-year-old for reporting the bug. Others are raising questions about how long it took Apple to address the bug. We appreciate everyone's patience as we complete this process, ' an Apple spokesperson said in a statement to Dailymail.com. It was only after Thompson family's complaint that Apple took notice of the security flaw in its devices. Though the update is not yet available for consumers, it has been confirmed that Apple is indeed testing it. Apple is already facing multiple lawsuits over the incident.
"You can swipe up and add another person, so I added another friend of mine, Diego, to see if he also wanted to play, " he said.
Apple in its statement further said that as soon as the engineering team got to know about the bug, the FaceTime feature was disabled with the team now working on its software patch. With the help of the big you could hear the other person automatically on Group FaceTime by simply making a call to them. Michele Thompson's teenaged son had discovered the vulnerability while playing Fortnite, CNET reported, and she spent a week trying, through a variety of means, to get the company to pay attention.
Thompson insisted she tried to report the problem to the Cupertino-based company but did not receive a response.