Branded signs are seen outside a branch of RBS bank in Nottingham, Britain, December 1, 2017.
Frustrated customers took to Twitter to vent about the glitch, with many complaining that their local branches had already been shut so they were unable to do any banking.
RBS is the fourth financial services firm to suffer an outage in the United Kingdom this week, with Barclays, the Co-operativeBank and fintech company, Cashplus, all apologising to their customers for disruptions to their services.
The bank advised customers that its telephone banking and ATM services have not been impacted by the problem. HPM Partners LLC increased its holdings in shares of Royal Bank of Scotland Group by 45.7% during the second quarter.
The banking group has almost eight million customers who use mobile and online banking. "These justifications carry little weight if their banking apps and websites can not be relied upon".
Morgan gave the banks until Friday Sept. 28 to respond to her questions about the outages.
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During the outage, RBS Group said customers could still use telephone banking, and access to high street ATMs is unaffected. This morning a spokesman for the taxpayer-backed lender said that it had resolved the problems and that all its online services were back up and running as normal.
Earlier this year Ulster Bank offered customers emergency cash of up to €500 after money went missing from customer accounts.
Earlier this year TSB's huge IT meltdown led to weeks of pain for customers and the eventual resignation of chief executive Paul Pester.
According to Lev Lesokhin, senior vice president of strategy & analytics at CAST, UK banks are particularly prone to such repeated IT failures.
In July, the Bank of England and the Financial Conduct Authority set a deadline of 5 October for British banks to explain how they can avoid damaging IT breakdowns and respond to the growing threat of cyber attacks.