It appears that it wasn't until Lekwijit posted a picture of Sam's coffee cup on Facebook that Starbucks chose to take further action with a statement on July 2 saying they were going to address the matter "immediately". "There are many people with speech disorders who are in a worse position than my friend's and struggle with self-esteem and self-confidence", Lekwijit wrote. Sam, who stutters, told the barista his name - an everyday experience already imbued with certain anxiety - the barista apparently responded, "Okay, S-S-S-Sam".
On Tuesday, Starbucks commented on Lekwijit's post again to say that the employee no longer works at Starbucks.
However, the coffee chain ultimately deleted his post from its page, leading Lekwijit to share the post on his profile, where it gained a great deal of traction online.
Per Lekwijit's status, Sam then wrote an email to Starbucks' customer service about the incident, which took place on June 27 just a few miles away from where those arrests occurred in April, and received a standard email back with a $5 gift card. But Lekwijit said Starbucks had "missed the point" and took to Facebook to "raise awareness".
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"Getting this kind of treatment from service employees is unacceptable, whether it is intentional". The company has said they have fired an employee in Philadelphia after they allegedly made fun of a customer for their speech impediment. Thank you for bringing this to our attention. "Our local leadership has reached out to Sam to better understand what took place and the specifics of his experience and apologize directly". The incident resulted in Starbucks shutting down thousands of stores for "bias training" of employees.
A day later, Starbucks responded in the comments, saying that it has "zero tolerance for discrimination".
A store manager phoned 911 after the men entered the shop and attempted to use the restroom without making a purchase.
Days prior to his leave announcement, Schultz ordered the closure of 8,000 stores for anti-racism training as a result of the March incident.