The auto has been great all weekend - we were the quickest - but to have two different faults on each vehicle, which is very unusual, we really can't throw away points. I think we had all the cruelty go against us today and it just got us brutally.
Hamilton's retirement was his first in 34 races since the 2016 Malaysia GP and brings to an end the longest run of points-scoring finishes in F1 history.
Neither of the team's cars made it to the chequered flag in a race Mercedes were expected to win with comfort to spare having locked out the front row.
Hamilton was unhappy before his late retirement complaining to his team that "we've just thrown away a win", by bungling the timing of a tyre change. This was an opportunity that both Scuderia Ferrari and Aston Martin Red Bull Racing took with both hands, both deciding to pit both drivers.
Hamilton, the four-time champion, has not been at his dominating best yet this season, but poor strategy calls by Mercedes have still cost him victories in Australia and Austria, while their overly-cautious approach to a late safety vehicle period in China was a factor in him dropping points there, too.
Sebastian Vettel made a mistake on his first Q3 attempt but jumped from seventh to third on his final run ahead of teammate Kimi Raikkonen. We are fighting six cars.
Mercedes had half a lap to react and while others came in for fresh tyres, Hamilton stayed out. We were controlling the race, running one and two, and suddenly Valtteri stopped.
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Mercedes' chief strategist James Vowles came on the radio as the bearer of bad news, admitting his error as Hamilton struggled to comprehend what had happened.
"We've had all these races, and still it's quite an unknown, they're different everywhere we go".
Verstappen, who was cheered on by 18,000 Dutch fans, said after his victory: "It was awesome, very hard to manage the tyres, lot of blistering, but we managed to hang on". Hamilton slipped to fifth on the road, although was promoted back up to fourth when Verstappen was penalised for hitting Vettel.
Vowles subsequently twice spoke to Hamilton directly, apologising for the mistake and trying to motivate him, saying "Give us what you can", and later, "We trust in you and believe in you". "I hope when we get to Austria that the journalists ask him if he will change his approach because that is what I heard for so many races", Verstappen told Sky Sports F1.
'James is one of the best ever, ' Wolff said. "It needed guts to come out and speak in front of millions of people and say it was my mistake". It was a moment where he was really suffering.
Hamilton, who is due to sign a new £40million-a-year extension with Mercedes, added: "I am not going to lie, we're going to have to work on all areas". All we can do is move forward.
"A double retirement through reliability is hard to stomach but we know from bitter experience that the difficult days are when we learn the most".