Apple has been fined $9 million by the Federal Court for telling some Australian iPad and iPhone owners they could not have devices fixed as they had been previously repaired by a third party.
Apple has been hit with a $9 million by the Federal Court in Australia over the the infamous Error 53 bug that affected numerous users past year.
Apple has since admitted that from February 2015 to February 2016, its United States website and Apple staff in Australian stores and on customer service phone calls said to 275 Australian customers affected by Error 53 it wasn't responsible for a remedy.
The case, initiated by the Australian Competition and Consumer Commission (ACCC) in April a year ago, concerned users of iPhones and iPads who complained about "error 53", which bricked some devices after they updated their iOS.
The time has come for Apple to pay for the infamous Error 53 that bricked iPhones and iPads taken to a third party for repairs.
Via its United States website, customer service calls, and Apple Australia in-store staffers, the tech giant had then told at least 275 customers between February 2015 and February 2016 that they were ineligible to remedies if their phone or tablet had been repaired by a third-party store.
World Health Organization Officially Lists Gaming Addiction as Disorder
World Health Organization accepted the proposal that Gaming Disorder should be listed as a new issue based on scientific evidence. Games like Fortnite are more popular than ever, but they may also have renewed fears that games are damaging young minds.
Trump Keeps Lying About His Administration's Family Separation Strategy
The family separation issue has emerged as one of the most inflammatory issues in a legislative fight to pass immigration reform. A group of Republicans in Congress asked President Trump to scale back to the practice.
Ted Cruz getting ready for his game vs. Kimmel
UNIDENTIFIED PERSON: It's American versus Canadian, baller versus blobfish, Kimmel versus Cruz - the blobfish basketball classic. Because this is a guy who, during the election, Donald Trump insinuated that his wife was ugly and his dad helped kill JFK.
"If a product is faulty, customers are legally entitled to a fix or a replacement under the Australian Consumer Law, and sometimes even a refund", said Court.
But the important exception is that if the third-party damages the goods - whether it is a computer, phone, vehicle or any other product - the manufacturer is not obliged to offer any consumer remedies.
Apple also agreed to stop using refurbished devices to replace faulty devices.
The users were told by Apple that they were not eligible for a remedy if the iPhone or iPad had been repaired by another company. "If customers would prefer a replacement, they are entitled to a new device as opposed to refurbished, if one is available", she said.
"We will continue to do all we can to deliver excellent service to all of our customers in Australia".
Apple's Australian subsidiary has also made a court enforceable undertaking.
Expect your Apple store workers to wear even bigger smiles: Apple says it will improve staff training, systems and procedures to ensure future compliance with Australian Consumer Law.