It is the first time, Google is actively offering live support for the consumer, but from long back Google is offering 24/7 support for paying business users with a G Suite account.
Revamping its Google Drive online storage subscription plans, the tech giant has announced to roll out a new, low-priced storage plan called "Google One". This is just a new name for the associated storage plans for Google's various products and services including Drive, Photos, Gmail, etc, with pricing improvements killing off Dropbox and better storage figures.
So, what is Google One exactly?
For most, Drive's new pricing structure will be a reason to jump for joy. It has also dropped the price of its 2 TB plan from $19.99/month directly to $9.99/month (this is the amount in which Google was earlier providing 1 TB plan ). Here's what you need to know! Current subscribers to premium Google Drive plans will automatically be upgraded to Google One in the "coming months", the firm says. You'll pay $2.99 (about £2/AU$4) per month for 200GB, and if you want to ramp up to 2TB, that will cost $9.99 (about £7.50/AU$13.50) per month.
That's pretty much everything covered, although it's worth noting that Google clarified that when folks are moved to the new offering from Google Drive, the fundamental way they use Drive to store files - and to share them - won't change.
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People who use a lot of storage tend to use a lot of other Google products, too. "Google one" is the name given to the storage plans after rebranding it. And lots more benefits to come over time.
Apart from the wider storage plans, Google one offers some perks including "one-tap" access to customer support for Google services and products. Many support channels for Google products lead you down a path to the Google Product Forums which are staffed for the most part with volunteer experts.
Google One will go live as a service for folks to sign up to - as opposed to being upgraded from Google Drive - later in the year, according to Google.
Google rebranded its cloud storage Google Drive and updated the line of tariffs for its use. One of its attractive features is that we can share our storage quota with up to five family member. Everyone gets their own private storage space as well as the additional benefits of Google One. Previously, 24-hour customer support was restricted to enterprise users of Google Drive.
The 10, 20, and 30 TB plans remain unchanged though. You can stay informed about when Google One is arriving in your region by entering your email here.