He also says he hopes to meet the two men personally to offer a face-to-face apology. "Creating an environment that is both safe and welcoming for everyone is paramount for every store". When the friend arrived, a white male, he questioned the officers about what the men had done.
"The police did not just happen upon this event - they did not just walk into Starbucks to get a coffee", he said.
After the Starbucks arrest video went viral on Friday, people of all races have been going in on Starbucks.
The reactions to the video were quite strong and a few people were quick to condemn the arrests. For many entrepreneurs and self-employed workers, Starbucks is an important place to work and conduct business meetings - such as the one apparently interrupted by the Philadelphia police.
"I am heartbroken to see Philadelphia in the headlines for an incident that, at least based on what we know at this point, appears to exemplify what racial discrimination looks like in 2018", said Mayor Kenny.
The incident prompted accusations of racism, but Ross quickly dismissed claims of wrongdoing by the officers.
In an nearly seven-minute clip, the commissioner said a trespassing and disturbance matter led to Starbucks employees calling 911.
I talked to a couple of Starbucks managers in the Bay Area who told me that they do, indeed, call the police when they feel any sort of disturbance or threat.
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- Philadelphia native and comedian Kevin Hart has responded to the controversial arrest of two black men at a Center City Starbucks that has gone viral.
Starbucks has since apologised for the incident which saw the police called on two black men who were sitting waiting for somebody to join their table.
His friend is then seen getting cuffed behind his back and wearing a dark sweatshirt and dark jeans. The two men refused and were arrested. "What did they do wrong?" The Philadelphia prosecutor's office also chose not to charge the men after finding there wasn't enough evidence an actual crime had been committed.
- The CEO of Starbucks has issued his own apology following a controversial arrest at a Philadelphia storefront last week.
He said staff had told officers the two men wanted to use a bathroom in the coffee shop but were informed it was only for paying customers. However, when they refused to do so, they were arrested "without incident".
The Starbucks tweet that links to the statement conveys regret that the company's "practices and training led to the reprehensible outcome", and Johnson expands much further. "In addition to our own review, we will work with outside experts and community leaders to understand and adopt best practices". The officers were not wearing cameras, he said. The employee instructed officials who the two males requested to use the restroom and came in but weren't allowed to take action because they hadn't purchased is firm coverage.
While the men were waiting an employee contacted the police leading to the men being arrested as their friend arrived. "We're done with that", an officer replies. It's unclear if Ross' video speaks to the full results of that investigation. "They were professional in all their dealings with these gentlemen", Ross said.